Head of Customer Experience,
AustralianSuper

Beginning his career as a management consultant with a focus on customer management, Tyrone has spent the last 17 years focussed on superannuation, investments and insurance in program, project and product management roles, director’s office and customer-facing management positions.

Tyrone’s current role at AustralianSuper, where he has been for over seven years, is head of customer experience – where main customers are members, businesses and advisers. His primary responsibility is customer experience management and service strategy, design and transformation.