Head of Client Experience,
Bennelong Funds Management

Nicole is head of client experience at Bennelong, with 14 years of funds management industry experience.

Nicole joined Bennelong in 2012. She was promoted to head of investment operations in 2015, and then on to the newly created role of head of client experience in May 2019.

In her current role, she advocates for investors by analysing customer journeys and feedback, then collaborates with the business and external service providers to develop and deliver simple, efficient and meaningful interactions.

Her previous employers include Aviva Australia (MLC) and Mercer Australia, with roles encompassing fund accounting, middle office, unit pricing, corporate finance, client experience and operational due diligence. Nicole has a bachelor of applied science and is a chartered accountant.