Director – Data Governance and Experience,
Future Fund Management Agency

Ruchika is a dynamic and performance-driven professional with strong strategic and analytical skills, and over 10 years of experience in delivering customer and business value with the use of data, information, and insights across multiple industries: telco, financial services, investment management and public sector.

Her portfolio includes designing and delivering customer data strategy and maturity roadmaps, ‘voice of the customer’ strategies and adoption, designing and implementing customer experience journeys and facilitating data driven decisions to improve performance against strategic KPI’s around acquisition, service, retention, customer and user experience.

Ruchika has worked in various leadership roles, successfully establishing and delivering optimisation frameworks and projects. Recently, she has worked on unlocking the capability for the business to explore and self-serve the full breath of investment data and drive advanced analytics through native natural language capabilities. She is an inquisitive storyteller that exposes the ‘so what’ factor from evidence to enable quality decision-making.